Common Issues and Fast Fixes
A support-first troubleshooting guide for the issues users usually hit first: email confirmation delays, auth confusion, redirects, and missing expected state.
Troubleshooting
Auth and Access
No confirmation email yet
Wait a moment, check spam, and make sure you used the right email. Avoid creating a second account immediately.
OAuth opened the wrong account
Restart Google or GitHub sign-in and choose the correct identity instead of continuing with the wrong account.
I keep landing on onboarding
The account likely has not completed role selection yet. Finish onboarding once and try again.
Troubleshooting
Dashboard and Profile
Dashboard looks static
That is partly expected today. Identity, profile, and chat are real; many learning cards are still curated surfaces.
Profile changes do not look updated
Save first, then reload once. A clean refresh is the fastest way to verify the latest state.
The first path feels generic
Use the profile page and chat to add more context. The deeper adaptive model is still evolving from the real foundation already in place.
Troubleshooting
Chat and Continuity
- If chat resets on the public site, that is expected because public marketing chat remains temporary
- If you are signed in and chat still does not restore, refresh once and make sure the session is active
- If an answer feels too broad, ask a narrower follow-up instead of restarting the thread
Troubleshooting
Fast Order Of Operations
Step 1
Confirm which identity you are using
Most confusion starts when the wrong email, Google account, or GitHub account is used on the auth screen.
Step 2
Check whether onboarding is actually complete
If you keep getting redirected, the role-selection flow may still be unfinished even if the account exists.
Step 3
Reload once after profile or auth changes
A clean refresh is often enough to confirm whether the latest state persisted server-side.
Step 4
Use Support Desk or the exact guide next
Do not guess from memory when the docs already have a specific path for the symptom you are seeing.
Support Rule
Work from the symptom outward
If the issue is unclear, start with the visible symptom: wrong redirect, missing email, generic dashboard, or lost password. The docs are structured so each symptom leads you into the nearest fix instead of forcing you to understand the whole system first.
Related Guides
Keep going
Account & Access
Reset Your Password
A direct recovery guide for accounts that exist but cannot be accessed with the current password anymore.
Account & Access
Sign In With Email, Google, or GitHub
Choose the auth path that fits you best, understand how OAuth sign-in works, and know what to do if one path fee...
Troubleshooting
Frequently Asked Questions
Quick answers to the most common Yantra questions around accounts, onboarding, dashboard behavior, chat, and wha...